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YaritzaGonza817's avatar
YaritzaGonza817
Community Member
4 years ago

HELP! SCORM Keeps Freezing

Hi,

We had an ID help develop this file. I had gone through it a few times with no issues, but from one moment to the next it kept freezing when I selected standard 4 from the main menu. The cursor stays spinning in the menu slide and does not go to the standard 4 scene. We checked and the triggers in place are correct. For a co-worker it got stuck on slide 5.10 while viewing on 360 Review. We both used Chrome and cleared our cookies and cache just in case. Not sure what is causing the scorm pkg to get stuck in certain places.

I've tested it on multiple platforms: 360 Review, Storyline (View Entire Project), LMS (absorb) and Scormcloud. No luck having it work without freezing.

The course has some info I cannot share on a public platform. So if you are willing to help, please email me at cmckenzie@dentalcarealliance.com and I can share the SL file with you.

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi DCA Training,

    Since the course is experiencing freezing issues across multiple platforms, there may be elements in the file causing them to happen.

    You're welcome to share the .story file privately with our support engineers, and they can help troubleshoot and provide guidance!

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