Forum Discussion

NishaMakan's avatar
NishaMakan
Community Member
6 years ago

Freeform drag and drop not working Surface Pro

Hi. I have a freeform drag and drop built in Storyline 360. It is working fine on a computer and iPad, however when I test it on a Microsoft Surface Pro in IE or Edge using the touchscreen it doesn't work at all. You can only move the drag item about half a cm and then it gets stuck and the whole screen starts to move when you put your finger on the screen. The drag and drop did work using the touchscreen in Chrome.

The drag and drop does work in the browsers when using a mouse but we would like it to work through the touchscreen as well. Is there a fix for this?

storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Sliders and dials didn't work on touchscreen devices.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • KatieRiggio's avatar
    KatieRiggio
    Staff
    5 years ago

    I appreciate these details, Zi!

    I'm going to share them with our team and keep you posted on any new information!

  • DavidKelling1's avatar
    DavidKelling1
    Community Member
    5 years ago

    We have just painfully stumbled across this issue as well. Customer end users are stuck, unable to complete drag and drop in Edge on Windows tablets.  Customer cannot deploy Chrome to end user tablets. It is disappointing to see that Articulate has known about this for a year and has not addresed it.  We are going to be forced to customize off-the-shelf courses for our customer, an unanticipated, expensive proposition that we have to eat. We were assuming "works in Edge" means "works in Edge".  Here's hoping you're going to say you're going to release and update to Storyline 360 very soon that addresses this issue.  Just adding my 2 cents so I am notified when this Discussion is updated.

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Hello everyone!

    Popping in to share that we are no longer seeing the issue with Drag and Drop interaction via Touch Screen on Surface Pro when testing with a Surface Pro 7 and the latest update of Storyline 360, which is Build 3.61.27106.0.

    If you run into another issue using the latest update of Storyline 360, please reach out to our support team directly here.

  • KaiDean's avatar
    KaiDean
    Community Member
    2 years ago

    I am still having this issue on my Surface Pro 8. Works just fine on my iPad but sliders and dials are not working at all on my Surface Pro 8. This is going to cause me A LOT of embarrassment 

  • KaiDean's avatar
    KaiDean
    Community Member
    2 years ago

    I have contacted the support team but I will not be holding my breath

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hello Kai!

    Great idea opening a case! I see you've connected with my teammate, Ian, and he's gathering information regarding your environment. The issue seems related to a reported problem where slider and dial interactions do not drag when using a Surface tablet/touch.

    To avoid confusion and keep all the information in one place, let's continue the conversation in your support case!

    Thanks for your patience!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Sliders and dials didn't work on touchscreen devices.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

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