Forum Discussion
Feedback layer displays on transition
Hi, please help
I have in a Storyline and my first scene has two buttons which launch one of two different scenes dependent on the job role. It doesn't have feedback layers.
Both the Doctors' and the Nurses' scenes which the buttons link to are screen recordings and have hotspots with feedback layers.
The problem is that on both scenes the transition brings up the Try Again feedback layer along with the start of the timeline. Try again is the one I use where the learner has clicked in the wrong place.
It seems to be viewing the button clicking as wrong.
I have disabled the two layers for now but I would like to use them. Can you suggest a solution, please?
I have attached a cut down project for you to see what i mean
Hi, Caddi.
I'm so glad Garth was able to help you here!
I just wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
It is hard to tell what is going on without seeing the source file itself. Can you post the source here for the slimmed down version? I could not replicate the initial feedback layer for the Nurse link, but it did show up for Physician. My best guess is that there is a trigger somewhere causing the Try Again feedback when the slide timeline starts.
I still can't find the fault. I have had to publish and upload for review so removed the feedback trigger but whenever I put it back it displays too soon.
Hello Caddi!
Thank you for attaching the published zip folder! In order to see the triggers in your project, it would be helpful to include the .story file. Can you attach that to this discussion? If you'd rather share it privately, you can upload it to our team in a support case.
Thank you. I have attached the storyline file. Hopefully you can see/understand what I can't. There is nothing confidential in the file.
I believe that the Try Again prompt is displaying because it is registering a click outside the Hotspot when you choose either Nurse or Doctor from the previous screen.
I added a shape off the canvas and set its state to hidden. When the timeline for the Hotspot starts, I change the state of the off-canvas shape to normal. I added a condition to the trigger that displays the Try Again prompt to only show if the state of the off-canvas shape is Normal
So the trigger reads:
Show Try Again Layer when the user clicks outside the Hotspot IF the state of Off-Canvas Shape is normal. Rather inelegant, but it works.
Hi there, heroes
(Now I know why you are called heroes)
Thank you so much! I would never have thought of that. I will show that to my colleagues who were just as puzzled.
Caddi
Thank you again.
