Forum Discussion

CandyArmstrong-'s avatar
CandyArmstrong-
Community Member
3 years ago

Embedded Website Pop Up Issue

Hi all,

I'm attempting to embed my organization's website in a Storyline 3 course. On our public website, it asks visitors to input a zip code to ensure we service their area. When I published the course, the website loads correctly. I inputted a correct zip code, but it then continues to load the pop up window asking for a zip code. Is there a work around for this?

Thanks!

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Candy,

    There’s a chance that your organization’s website security is preventing it from working properly when placed inside an iframe. I’d recommend checking with the administrator of your website to see if your organization’s website is setup to run properly in this type of configuration. While the website can be displayed successfully as an iframe object, any authentication requests made by the website from within will not succeed due to the lack of security.

    If your website administrator confirms that the website is iframe compatible, please reach out to our support team here and we’ll be glad to take a look at your Storyline course to figure out what’s happening.

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