Forum Discussion
Drag & Drop not resetting to start point
Hi,
I am having an issue:
When my drag item is dropped to the incorrect drop target it is not returning the item to the starting point. Even though I have "Return item to start point if dropped...
Hello Everyone!
I'm happy to share that we have released a new update for Storyline 360 (Build 3.89.32618.0).
In this update, we have implemented a fix for:
- If dropped outside a target, dragged items didn't return to their starting point when set to do so.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Got a response to my ticket and my issue has been resolved. If anyone else has this issue, try the following:
Articulate 360 has a clear cache feature as a first step to troubleshoot the problem. Follow the steps described in this article to clear your app data:
https://articulate.com/support/article/Articulate-360-How-to-Run-Diagnostics#clear-cache
Hi Shela!
Thanks for following up and sharing the insight!
Glad to see my teammate Philam helped you through your support case. If you run into any setbacks moving forward, please let us know!
