Forum Discussion
Downloading Rise course for backup
Is there an option to download a Rise course to my computer and then upload it again to Rise in the future for editing? I am uncomfortable with the idea that I cannot keep a backup of my files. (I see there are some old discussions on this idea from about a year ago, and at the time there was no way to do this. But I'm curious what enhancements have been made in the past year.)
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360! This update adds the following feature:
- Save and restore your work with a click via an easy-to-access version list that captures manual saves and export events.
There's nothing to install for web apps. New features and fixes are immediately available. Let me know if you have any questions about this update.
I want to add my comments to this. If we have a person in the organization with an Articulate 360 account and creates Rise courses that contain confidential content etc and then that person leaves the organization, or they change roles and no longer require Articulate 360, what is the process for us to get access to those Rise courses in order to manage and maintain them with a different user? This question came up recently and may cause us to stop using Rise if we lose access and control of courses.
Darren, you will not lose access if other people in your organization have Rise accounts.
The person that created the Rise course can do two things:
- They can assign the course ownership to someone else in the organization that has Rise account.
- They can email a copy of the course to someone else
If the person leaves without doing the above, the courses of which they were the owner can still be transferred to someone else.
Having the ability to download a simple version of your course, e,g, text and images (in a folder for each Lesson) is still a requirement for our organization.
Indeed. I have stopped using Rise.
I have to agree with those who think that being able to download/upload Rise projects (even in a proprietary format) would be really useful.
The way it works now, it kinda feels like you don't own the content you create. The attitude of "you'll keep paying your annual subscription (in USD) for the rest of your life or lose your content" could be interpreted as a bit stand-overish - or do I have that wrong?
I have the same need as Cindy, and the lack of download function may become a deal breaker in a development project. Could you please include me in the update? Would you have any idea what the timeline?
I'm sorry to hear that this may be a dealbreaker for you. As of right now, we don't have any plans to change the way this works.
That being said, we're still monitoring these requests as we consider what features to add to Rise in the future. You're in the right place to stay up to date!
Cindy, I agree completely. This seems like core functionality. I hope this will be addressed in an upcoming update.
We have been using Rise 360 since it was introduced. Although the folders and sorting functions of the backend help in organizing. We are finding that old project completed and archived from 2017 are not required to stay on the online system. We definitely don't want to delete them because modules usually get updated every 3-5 years. It would be great to be able to download a Rise 360 source file. That way in 3-5 years we could simply upload and make changes, without having to have our old items on the server just sitting there.
Hi Louis,
I know it's stressful when you realize you deleted something by accident. Although we can't restore courses that have been permanently deleted, you can restore them from the Deleted Courses folder on your Rise dashboard. They'll remain in the Deleted Courses folder until you permanently delete them or restore them. Here's how to restore courses.
You can also restore deleted lessons using the Undo button that appears for a short time after deleting them. However, they can't be restored after the Undo button disappears. I've submitted a feature request to our product team on your behalf for a way to restore deleted lessons or return to an earlier version of a course. I'll let you know if it gets added to Rise.As for a hacker, if someone was able to penetrate the Articulate 360 site from the backend and wreak havoc on your courses, our team would be able to rely on the backups created. If an individual is able to gain access to your account either by knowing/guessing your password or accessing your computer while it's already logged in I don't know the specifics of how we'd determine it wasn't you, but please reach out to our Support Team with any concerns if you think your account was compromised.
Really thankful that there is a feature request to extend the Undo feature. Would really like to have more time to undo deletions.
Hi Ashley,
Any updates on this request?
I've submitted a feature request to our product team on your behalf for a way to restore deleted lessons or return to an earlier version of a course. I'll let you know if it gets added to Rise.
From a maintenance/quality standpoint, we need to verify that we are starting with the published version of the course when we start to make updates.
Also, we often have multiple people working on a single course, which increases the chance of accidental changes.
The option to return to a version as of a certain date, or recover accidental deletions, is becoming more important as we begin using Rise360 more heavily.
Alyssa,
Thank you for the reply. My concern is twofold:
- Someone could maliciously access my account and delete a project.
- I could inadvertently delete a project.
In either of those two cases, can the Articulate team recover my Rise courses for me in editable format?
Hello, Louis!
Because Rise is a web-authoring tool, all of the editable content will stay online. All your Rise courses are stored in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security. Do you have specific questions about how we back up and store your courses?
If you're interested in keeping copies of your Rise course for a "just in case" scenario, you may want to look at the various options here to export the content. Ultimately you won't be able to export files and upload them back into Rise later, but all those export options would ensure you have a copy of your courses.
