Forum Discussion

EllieJulings's avatar
EllieJulings
Community Member
3 years ago

Double scrolling in a storyline block in rise

Hi all, 

I have a storyline block within a rise course which has some layers with small scrolling panels. 

When viewing the course, and scrolling within the scrolling layer/SL block, the whole rise course it sits within scrolls down as well as the small panel. It's quite disorienting!

Has anyone had this before or is there a setting somewhere in either rise or storyline that would fix this? 

Thank you

rise 360
  • LeaSAgato's avatar
    LeaSAgato
    Staff
    3 years ago

    Hi there! Is this happening when your course is hosted on an LMS? Will you be able to share a link to your course here so we can see what's happening?

    Also, have you tried viewing your course using a different browser? 

  • EllieJulings's avatar
    EllieJulings
    Community Member
    3 years ago

    Hi Lea, we are not using an LMS, just the rise.articulate.com hosting. I've tried it on chrome and firefox and it happens on both.

    I can't share the link publically. Is there a way I could send it you privately? If it helps, this is only happening when I use the trackpad or mouse to scroll. If I click on the scroll bar on screen and drag down it is only the storyline block that moves.

    Thanks

    Ellie

    • LeaSAgato's avatar
      LeaSAgato
      Staff
      3 years ago

      Sure thing, Ellie! You can share your SL course and share link privately using this form. It would also help if you can include more details explaining your issue. Screenshots would be very helpful! Our customer support engineers will reach out and work with you directly on your issue. 

  • AlexanderCla872's avatar
    AlexanderCla872
    Community Member
    2 years ago

    Hello! Was there any resolution with this issue? I'm having the same issue as Ellie where my scrolling with the mouse causes both the embedded Storyline file and Rise page to scroll simultaenously. 

    Thanks!

    Alexander

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Alexander, 

      Sorry to hear that you ran into a similar issue. 

      I'd like to ask a few questions to help clarify your experience: 

      • Have you tested the behavior on different browsers? 
      • If you're viewing your course on a laptop, does the same behavior happen for both the mouse and your laptop's trackpad?
      • What happens when you click on the Storyline 360 block first before scrolling, does this change anything in the behavior? 

      Additionally, it would be helpful if you could share a copy of your course with us through a support case so we can observe the behavior on our end. We'll delete it when we're done taking a look!

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