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PankajSrivas167's avatar
PankajSrivas167
Community Member
2 years ago

Cross buttons of labeled graphic template of RISE not working on Android

I am using a labeled graphic template in Articulate RISE. When I view this in portrait mode on an Android device, the cross button of the pop-up that opens on clicking the hotspots does not work. The course is hosted in an LMS and opens in a frame in an Android app (recording of Android app attached).

On further investigation, it was found that the cross button works on some Android versions and doesn't work on others.

Is anyone else facing such an issue? Is there any resolution for this?

rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi there CS!

    I just tested this out and it is working on my Android phone.

    Please open a case with us here so that we can troubleshoot. Please include information on the Android OS version, browser information, and the type of phone that you used. You may also be asked to share your course with the technical support engineer who will be handling your case.

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