Forum Discussion

BrandyRamos1's avatar
BrandyRamos1
Community Member
8 years ago

Course freezing and next button disappearing when used in LMS

Hello everyone, I'm hoping one of you can help me out. Just recently my company has started experiencing freezing and disappearing Next buttons in my courses when it worked perfectly for several months prior. The issue occurs in different browsers as well as different devices including iPad, other tablets and desktops. We usually use Chrome as our browser, disable pop-ups, clear the cache and ensure flash is enabled but none of that worked. I usually publish to flash and HTML5 so I assume I would never have these sort of issues. It appears that flash is being disabled somehow and the HTML5 is not working either. I am totally stuck and I have a lot of pressure to figure this out quickly. Any help would be greatly appreciated!!!

storyline 360
  • SBP_Inc's avatar
    SBP_Inc
    Community Member
    8 years ago

    Chrome has started blocking Flash, so that could be a root cause. I'd suggest trying to host the course outside of your network (Articulate's tempshare) and SCORM Cloud to get more data

    Good luck

  • BrandyRamos1's avatar
    BrandyRamos1
    Community Member
    8 years ago

    Thanks for your response Brian. The confusing part of it is that the problem is not consistent between the users as I do not have the issue on my desktop and most users can progress with no problems. However a small group of people cannot move forward and are waiting on a solution. Articulate Support has been looking into this for days now with still no solution as well as our IT dept. I wanted to use all my available resources.

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    8 years ago

    Thanks for letting us know that you are working with the support team (01072320) as well. Looks like Jonathan is working with you.

    • BrandyRamos1's avatar
      BrandyRamos1
      Community Member
      8 years ago

      Yes Leslie, Jonathan has been trying to help solve the problem but this one sounds like it's a tough one to solve. Hoping for a solution soon to get our employees going on training again. Thanks for  reviewing this.

  • BrandyRamos1's avatar
    BrandyRamos1
    Community Member
    8 years ago

    Leslie, I just found a link to what appears to be the exact same problem I am having in a post from about 2 years ago. I see an interim fix, which I am testing right now but no solid solution for the problem in the future so I am a little worried about creating content for my future courses. I tried the solution offered by the Inspire Group but that didn't seem to help although maybe I'm still not doing something quite right?

    https://community.articulate.com/discussions/articulate-storyline/freeform-prev-next-button-incorectly-appearing-in-html5

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    8 years ago

    Hey Brandy - Thanks for linking to the thread. I actually just responded there and JavaScript is not a feature that I would be able to help with. 

    You're in good hands with Jonathan - just keep him informed of your testing/findings as well :)

  • MariaGabrielaDi's avatar
    MariaGabrielaDi
    Community Member
    3 years ago

    Hi,

    I'm having the same problem. Some courses are freezing and it's impossible to select the "next" button to finish the course.

    The issue occurs in different browser as well, and as my colleague said, it's only a group of people who is facing the issue.

    How did you manage it?

    Thank you

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      3 years ago

      Welcome to E-Learning Heroes, Maria! 😊

      This thread is a bit outdated, so I'd like to gather some clues.

      • Does this issue only occur after uploading the course into your LMS? As a first step, I'd recommend testing in a different LMS environment like SCORM Cloud to see if you notice the same behavior. Here are those steps.

      We're happy to take a closer look if you can share your project with us here. We'll reach out with our findings soon after!

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