Forum Discussion

LesliePittsley's avatar
LesliePittsley
Community Member
3 years ago

Course Completion not being triggered

Hi all!  We recently replaced an older file of a rise360 with an updated version in our LMS and it is no longer triggering a course completion for users who have previously completed the course.  The course we are having issues with has a triannual review and renewal.  Users must complete the updated version every three years.  I have searched high and low through the forums and tried all the suggestions I've seen that are similar to the problem I have to no avail.  Has anyone else experienced this or have suggestions on what might be going on and how to fix it?

  • Hi Leslie! So sorry to hear that your updated Rise 360 course isn't triggering course completion for users who previously completed it. I see an open case, 03376524, regarding this. Darrell, one of our technical support engineers, has replied to you via email with some questions. You can work with him directly!