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NaomiBettridge's avatar
NaomiBettridge
Community Member
3 years ago

Corrupt File

Hello, I had just finished a storyline project and saved it. It then crashed and now when I try to reopen it says that the file is corrupt. I can't find any older versions of the file so the  '%appdata%\Articulate\Storyline'  method has not been working for me. I also can't import it into a new project which was another suggested method - the slides show up, but it says that it is being used by another process when I try to put them in.

Does anyone have another suggestions of how to open this file? I have attached the file if anyone does.

Any help would be appreciated,

Naomi

storyline 360
  • NaomiBettridge's avatar
    NaomiBettridge
    Community Member
    3 years ago

    Hi thanks for the reply. I've tried restarting it - this actually happened on Friday so the laptop has been off over the weekend as well. 

    I've tried looking for older versions but my laptop doesn't seem to have saved any! I luckily saved a version onto team slides last Tuesday, which I have done a lot of work to since then, but at least there's some of it saved.

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    3 years ago

    Duplicate the current project  which should release the lock and allow you to import.

     

    • NaomiBettridge's avatar
      NaomiBettridge
      Community Member
      3 years ago

      This hasn't worked! Thank you for the suggestion though.

      The version I had saved on team slides includes more than I remembered so it shouldn't take too long to redo it.

  • JohnathanRivera's avatar
    JohnathanRivera
    Community Member
    3 years ago

    Good Morning, 

    I have a file from 2018 that is saying the file is corrupt or created using an older version.  This file is in a shared drive and I downloaded it into my local computer.  How can I get the file to open?

  • RobertMcAvay's avatar
    RobertMcAvay
    Community Member
    3 years ago

    I'm having the same issue. I just put many hours into this project and now it will not open. 

  • AndreaKoehntop-'s avatar
    AndreaKoehntop-
    Community Member
    3 years ago

    Hi Robert, and welcome to the E-Learning Heroes community! 

    I apologize for the issues you are experiencing opening your project.

    I want to ask you some questions to begin troubleshooting:

    If none of these steps solves your issue, I'd like you to open a case with one of our Support Engineers.

  • RobertMcAvay's avatar
    RobertMcAvay
    Community Member
    3 years ago
    • I'm working from my C:Drive
    • It is isolated to one .story project
    • I just uninstalled Storyline 360, restarted my computer, and reinstalled Storyline 360

    After doing these steps it still shows up with the same error.

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi Everyone,

    I have some exciting news to share! We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

    One of the fixes we’ve included is:

    How Storyline 360 would generate an error after inserting a large video.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

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