Forum Discussion

ZivTenenzaf-360's avatar
ZivTenenzaf-360
Community Member
4 years ago

Chrome Browser Extensions and Articulate Rise

Hi All,

Some of our users are having technical issues with Rise courses.
When they complete a course, the LMS does not mark them as complete, and when they resume the course, they need to start all over again.

This does not happen to all users, and I was not able to replicate this issue.
Most users can complete Rise courses without any problems.

I ask from one of the users to send me a screenshot of their browser extensions. Do you think it can be related? If not, any other ideas?

I've attached a screenshot of the browser extensions that the user is using.

Thanks for your help!
Ziv

Rise 360
  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Ziv, I am here to help. Can you ask the user to access the Rise 360 course with a Google Chrome incognito window? If it works fine in that window, a browser extension may indeed be causing the issue. You can ask them to turn off the extensions one by one to narrow down which one is causing the problem. 

  • ZivTenenzaf-360's avatar
    ZivTenenzaf-360
    Community Member
    4 years ago

    Hi Chino,

    It looks like the problem is with the uBlock Origin extension.
    Not sure what we can do with this, except for asking users to disable it, but I'll reach out to our LMS vendor!

    Thanks,
    Ziv

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