Forum Discussion

TiagoMagalhes's avatar
TiagoMagalhes
Community Member
3 years ago

Cannot start course on iPhone

Hello,

I'm a software engineer that is currently building a mobile app to run SCORM content. But on iPhone on iOS 16, some video feature starts playing with 0 seconds on full screen, and the play button is not visible, meanwhile I'm able to debug the app static server via chrome, and when it's on "mobile dimension" it shows the play button.

 

I checked the Safari 11 issue, I updated the courses but the result was the same. I think it's browser's engine related or iOS.  

 

Is there a workaround I can dismiss the mobile overlay and present the first slide and menu?

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Tiago, 

    Thanks for reaching out! 

    Since you're building your own mobile app, I'd recommend comparing how your course behaves there with how it behaves when uploaded to an environment like SCORM Cloud. Here's how to test your course in SCORM Cloud. If you are able to replicate the display issue in your course when tested in SCORM Cloud, please open a support case here so we can take a look at what's happening. 

    If the issue is isolated to your mobile app, you'll need to make sure that the environment is SCORM compliant to minimize the chances of any issues appearing when your course is launched.

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