Forum Discussion

AlexandraMikula's avatar
AlexandraMikula
Community Member
10 months ago

Cannot retrieve my project

Hi there, 

I have created a micro learning project, I shared it and then I received an error message :

"

Something went wrong

Please try again or contact support if the problem persists

Refresh

"

I can no longer find my work in my dashboard. 

Can you please assist ? 

Thanks 

Alex

rise 360
  • EricSantos's avatar
    EricSantos
    Staff
    10 months ago

    Hi Alexandra,

    I'm sorry for the trouble with the microlearning course! Great idea to open a case as well.

    I see you've connected with my teammate, Georvy, and he suggested logging out and back into Rise 360 and trying to use Incognito mode. The good news is that the Rise share link is viewable, which means the microlearning course is intact!

    Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!

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