Forum Discussion
hazelB
Staff
Hi Sharon, sorry this is happening to you. Can you try to access Rise in Incognito or InPrivate window? Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, do you still get the same issue when in Incognito?
SharonGregerson
3 years agoCommunity Member
Yes, still having the same issue using incognito. I am in a Citrix environment. When outside of Citrix this issue isn't there. Is there a known issue using Citrix and the Rise website?