Screen recording with mouse pointer in the wrong place
Hey all, I was creating a quick tutorial today and after publishing I noticed my mouse pointer wasn't in the right spot at all when viewing the video. Is this a known issue and is there a fix? https://360.articulate.com/review/content/96f57ac5-a468-43e7-a42d-aca612122831/reviewNeed to record audio internally, not through the microphone
I'm attempting to create a "Record Screen" Replay project but running into issues with audio. I want to record the audio from the source (my Storyline output)and not theexternal microphone built into my laptop. Is this possible? Thanks in advance!Delayed Audio in Replay 360
Hello, I am creating a video/screen recording with Replay 360. Both the screen and the audio seem to record fine, but when I play it back the audio is sometimes delayed. The audio wavelengths will show on the audio line, but during playback it doesn't start playing the audio right away. The playback would start in the middle of a word. In the attached image, I highlighted the audio that will not playback in purple. This occurred in a few places throughout the recording. It was also pretty inconsistent. The audio may play fine in one section, but if I trim part of the clip directly before the audio, the beginning of the trimmed clip will then cut out when I play it back. I published the file to see if it was a preview/playback error and the audio delay was present in the published file as well. I also tried recording the audio separately from the screen recording, but it did the same thing. The beginning would show wavelengths, but the audio itself would not start right away. I also attached a short test video I created. The first word I say "Testing," is cut off.Pixelated Video in Replay
When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I can't see anything when looking in Replay. I have uninstalled and reinstalled Replay and that seems to have worked in the short term (about 2 weeks ago). But opening Replay today is showing the same issue. I don't want to have to keep uninstalling and reinstalling Replay. I have attached an image for reference.Cannot activate free trial
I was recommended to try Articulate Replay for capturing video lessons. I decided to give it a try, registered an account, got to the dashboard and downloaded the software. Once I launch the program it requires to be logged in to my 360 account. I provide my credentials and receive the message that there is no subscription for my account. In the dashboard I noticed the button that says "Start free trial", i though it was already started. When I click it nothing happens, the page just reloads and that's it. I am not sure if I want to subscribe yet for the full package as I haven't tried the program itself. Can you suggest on how I can activate my free trial?
