Reach 360

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Say Hello to Some of Your Most-Requested Features
Find out why we’re even more excited than usual about our latest release.
CommunityTeam
6 days ago Place Product Updates
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Free Webinar: What’s New in Articulate 360
See a live walk-through of all the latest features—including AI!
GingerSwart
11 days ago Place Articles
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Reach 360: Publish Training
To add training to your account library, it must be published. Once it's live, you can enroll learners and groups or learners can discover it for themselves. Keep reading to see how to get training into the hands of your learners. Publish New Training Publish Updates to Existing Training Note: Reach 360 Admins can directly publish training from Rise 360 if they're also an Articulate 360 seatholder on their team. Publish New Training On the Courses section of the Manage tab, newly submitted content is listed at the top of the training list with an Unpublished button. Unpublished items are always listed before content with submitted changes. Note: Reach 360 content creators can select an admin to notify by email when submitting Rise 360 training. Storyline 360 training submissions automatically send a notification email to all admins. Click the item in the list and click the Publish Course button. The author may have modified these values already, but you can change them here before publishing. Above the title, click Preview Course to open the submitted training in a new tab. This doesn't count as an active learner event. For Rise 360 courses, set training completion parameters. Learners can complete the training by viewing a specified percentage, passing a selected quiz lesson in the training, or both. You can also choose to publish the training without a completion requirement. Note: If the author lowers the passing score of a quiz after the training is published, learners will have to take the quiz again in the republished training to gain the benefit of the lowered score, even if their prior score would be a success with the new parameters. The training duration value is how long it takes the average learner to complete the training. The default value is 30 minutes and can be overwritten. Select the Completion Celebration option to display an animated celebration for learners when they meet the completion parameters. You can also provide learners with a downloadable completion certificate. Note: If a user takes training as part of a learning path that has a completion certificate, they'll only be able to download one certificate for that learning path, not the individual certificates of its composite items. Set how long a learner has to complete the training after they've enrolled. You can set a specific date, no due date, or a custom timeframe of your choosing. When selecting an interval of a set number of days, the time period begins when the learner is enrolled in the training. If you’d like learners to be able to find this training in your account library, set Library Visibility to On. If set to Off, only those learners enrolled in the training will be able to take it. Also, we recommended turning off library visibility if the training is part of a learning path. Once library visibility is enabled, you can select the library where users can find it. Click the Choose Topic button, then select as many topics as apply from the pop-up menu. Use the search bar to filter the topic list. Click the X once you’re finished. Remove an already-added topic by clicking its X icon. Click Publish to complete the publishing process and return to the training details. Publish Updates to Existing Training When an author submits changes to training, it moves to the top of the training list under any unpublished training and displays a New Changes button. Click the training to access the training details. Click the Publish Updates button to open the Publish Course window. Review the publish settings as detailed in the previous section, making any changes as necessary. Note: When you republish an existing training where each lesson has been updated, the manually modified training duration value will be overwritten. Click Publish. Learners aren't notified when training is updated, you'll have to let them know there are changes. They'll see your updated content if they're currently taking or retake the training. If they've already completed the previous version of the training, their progress isn't reset. Pro Tip: Want to remove access to training, make it invisible to learners, or remove it from your library entirely? Click here for more information.
AnthonyKarcz
12 days ago Place User Guides
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Reach 360: Manage Users
The People section of the Manage tab is where you create groups, add learners, and more. Keep reading to learn more. Manage the User List Invite Learners Manage Pending Users Modify Users Delete Users Bulk Delete Learners Manage the User List The Users tab lists learners, admins, reporters, and managers who've accepted an invitation to train on your Reach 360 site. You can search by name or email address with the search bar and filter the results by user role or group. You can also sort the list by when each user was last active with the Last Activity column. Self-registered users are denoted with a Self-Registered tag. Click Export to download a spreadsheet containing the name, email, last active session, role, and group membership of each user (the exported file will reflect any filters you've applied to the list). Admins, managers, and reporters are invited via Articulate 360 Teams. Learners are the only type of users you can invite from within Reach 360. Learn more about which tasks each type of user can perform in Reach 360 here. Invite Learners To invite a learner to your organization, click the Add Learners button. Type the email where you want to send a user’s invitation and press Add. Select a group or groups to add them to from the drop-down menu.Alternatively, you can assign all users in the invite list to the same groups using the menu in the upper right. Keep adding email addresses and choosing roles and groups as needed. Then click Add People to send an email invite to everyone you’ve added. You can also manage your learners with SSO or bulk-import learners with a CSV file. Add admins from the Articulate 360 Account Management Console. Manage Pending Users Once a learner has been invited, you can manage their invitation on the Pending tab. From here you can resend the invitation email or delete them from the list. You can select some or all of your pending invites and resend or delete them in bulk. Self-registered users are denoted with a Self-Registered tag in the Invited by column. Once you delete a pending invitation, the user can't use the existing email link to join, you’ll have to invite them again. You can also export the list of pending users to a CSV file. Modify Users Once a learner has accepted their invitation, they’re added to the Users tab. Click an entry to change a user’s name, modify their learner profile fields, or manage their group enrollment. Select the edit icon to edit a user’s first or last name. Add or edit learner profile responses by clicking the edit icon in the Learner Profile section. You must enter values for all required fields to save your changes. You can also modify manager and reporter assignments. Add a user to any existing groups by clicking Groups and selecting them from the pop-up window that displays. Quickly remove a user from a group by hovering over a group they belong to and clicking the X. Delete Users Remove a learner by expanding their record, clicking Delete User, and confirming the action. Their activity history remains available on the Reports tab after they've been deleted. Delete multiple learners by selecting the checkboxes next to their names, clicking Delete Users, and confirming the action. Note: Authors and admins can only be deleted via the Articulate 360 Account Management Console. Bulk Delete Learners Bulk delete learners by selecting the checkbox at the top of the name column. This selects all user records on the current page. Filter by group and user role if you don't want to select all users in your organization (authors and admins can only be deleted from the Articulate 360 Management Console). To select all users in the current filtered list, not just the users on the current page, click the Select all ## users message, where ## is all user records in the current filter. Click Delete Users and confirm the action.
AnthonyKarcz
13 days ago Place User Guides
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Reach 360: A Quick and Easy Way to Deliver Training
Do you need a way to train contractors, partners, franchises, or other learners who can’t access your LMS? Or maybe your LMS doesn’t work well on mobile devices, and the people you need to train don’t have access to computers.Whatever the reason for needing another way to reach learners, Reach 360 can help. What is Reach 360, you ask? It’s our fast, flexible, frictionless LMS that allows you to: Publish and share your Storyline 360, Rise 360, or third-party training with learners in minutes. Track and analyze learner activity with easy-to-read, exportable reports. Manage variable training needs with flexible pricing based on the number of active learners. Watch this video to learn more: Want to dig even deeper? Check out these articles: How to Share & Track E-Learning with Reach 360 4 Times to Share Your Course with Reach 360 4 Reasons Your Learners Will Love Taking Training Hosted on Reach 360 7 Ways to Enroll Learners in Online Training with Reach 360 If you’re already an Articulate 360 subscriber and want to try Reach 360 for yourself, ask your account admin to activate it for you. And if you’re new to both Articulate 360 and Reach 360 and are looking for an easy way to create and deliver training, start a free trial.
AllisonLaMotte
13 days ago Place Articles
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Reach 360: Manage Your Profile
Your profile, by default, displays your initials. Clicking the icon gives you access to profile settings. Here, you can upload a picture, select your default language, change your name, and update your email address. Note: If your role is something other than learner, your Reach 360 profile is read-only. Make changes to your profile in the Articulate 360 account management console. Learners who create an account with Google Authentication can't modify their e-mail address. If your account ismanaged via SSO, you'll need to contact your Reach 360 admin to make changes. We take security seriously at Articulate. That’s why we send an email to your new address to verify changes before updating your profile. To reset your email or password, we send a link to your verified email address with the steps you’ll need to complete. Tip: Passwords must contain at least 8 characters, including a lowercase letter, an uppercase letter, and a number. Your name can't be part of your password. Trying to delete your learner account? Please reach out to your training manager to be removed from training. You can request that we delete your personal information by submitting a case here. Update Your Profile Photo Learners, replace the default profile icon with your own picture by clicking Upload Photo and selecting an image you’d like to use. Use the zoom slider and move the picture until your image fits in the profile photo outline. Click Save to update your profile. If your image looks blurry, it might be too small. Try picking a photo with a higher resolution or zooming out. Note: If your role is something other than learner, you'll change your profile picture in the Articulate 360 account management console. Select Default Language Select your default learner language from the drop-down menu. This translates the user interface (UI) for the Learn tab. You'll also receive default notification emails in your selected language.(If you receive an untranslated notification email after selecting a default language, it's been customized by your account admin.) Note: UI translation doesn't extend to the Analyze or Manage tabs. Manage Integrations The integrations section is where you connect Reach 360 with tools you use every day. If your organization has the Reach 360 app installed in their Slack or Microsoft Teams workspace, click the appropriate Add tobutton to connect your Reach 360 profile. Once connected, you'll receive in-app training notifications and more.
AnthonyKarcz
16 days ago Place User Guides
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Reach 360: Manage Your Account Settings
The Settings section of the Manage tab is where admins can modify account-wide settings like organizational information, company logo, notification emails, custom fields, and more. Let's go through each tab. Account Learner Notifications Registration Account The account tab is where you make changes to company info and account-wide settings. Upload Logo Click the Upload Logo button to choose an image from your computer to use as your account logo. Just like that, your logo is updated throughout Reach 360 and at the top of all emails. Pro Tip: Before you upload, make sure you remove as much whitespace as possible from around your logo before uploading the image. Your image should be about 35px high. If you’re using a transparent background, your image file should be saved as a PNG. Company Name and Time Zone Enter your company name and time zone. Due dates are based on the time zone you enter here. Tip: Completion certificates use the name you enter in the Company Name field. Brand Color Select the default accent color for your account with Brand Color. Either select one of the default colors or choose your own (or enter the RGB value) in the color selector that appears when you click Custom. You'll see the selected color across Reach 360 in your logo, buttons, even the favicon. URL If you're an owner, you'll see the option to use a Reach 360 subdomain or a custom domain of your choosing. This allows you to change your Reach 360 subdomain. This URL is where users access your site. If you change your subdomain, users accessing the previous subdomain are automatically redirected to your new subdomain for thirty days. After thirty days, the previous subdomain is released and can be reused by anyone. Tip: Subdomains can only contain letters, numbers, and hyphens. Custom Certificates Customize training certificates and manage existing custom certificates by clicking Manage Certificates. These certificates can be assigned as the default certificate for all new training or assigned to specific training. API Keys Generate and manage already-generated API keys to use with the Reach 360 API. SSO If you're the account owner, you can enable SSO for your Reach 360 learners. Learner Notifications The system sends default emails to notify learners when they register, when training is coming due, and when training is overdue. You can send a preview of the current message to your email by clicking Send me a Preview. You can also customize the subject and body of the email by clicking Edit content. Note: Default reminder emails are sent in thelearner's selected language. Preview emails are always sent in English. Editing Learner Notifications Select Manage > Settings > Learner Notifications and, in the appropriate section, click Edit content. Enter text in the Subject field to customize the subject line of the auto-generated email. In the Body field, enter text to customize the body of the email. Click Save Changes to commit the changes. Click the Back to link to return to the Settings tab. For welcome emails, the name and email of the admin that generated the invitation are automatically included below the customized welcome email text. For training reminders, you can use the following dynamic variables in your email templates to personalize and add details specific to each recipient: [learner_name] to add the recipient's name [course_name] to add the course name [due_date] to add the due date Neither the Subject nor the Body field has a character limit. Note: Only new users invited from Reach 360 receive customized emails. Customized emails are sent in the language written. Modifying Email Reminders Learners receive notification emails when they're enrolled in or complete training. They also receive reminders when a due date is pending or training is overdue, when applicable. Email reminders can't be disabled, but they can be customized. Use the Email Reminders section to preview the notifications sent to learners or modify the time period and frequency of reminders. Previews are sent to your registered email address. Note: Any modifications apply to emails only. Changes made here do not affect the timing of Slack or Teams notifications. Registration Self-Registration Enable or disable the option for users to register themselves as learners on your account and customize your self-registration page. Learn more about how this works. This option must be selected to enable group self-registration and direct content sharing. Custom Learner Profile Fields Use custom learner profile fields to collect additional information from learners when they register for your site. This is the page registrants see after verifying the email they provided when clicking an email invite or self-registering. Click Manage Fields to see the custom fields that are currently defined or to add new fields. To add a new field, click Create New and select Text or Drop-down. For text fields, enter a label and an optional description. For drop-down fields, add options for learners to choose from (options display in the order in which they're entered). Click Create when you're finished. Preview how the field looks by clicking the registration page link in the section description (the preview page isn't clickable). Pro Tip: Want to add a learner profile value for existing users? Once you've created the field, you can manually add the value to individual user records. Learner profile fields are visible on individual learner records. Add or edit responses on the Manage > People tab by expanding individual records and clicking the edit icon in the Learner Profile section. You must enter values for all required fields to save your changes. To modify or delete a field, hover over it, click the icon that appears, and select Edit or Delete. When you delete a custom field, all user data associated with that field is also deleted. Adding a custom learner profile field with the same name as one that's been previously deleted doesn't restore previously entered data. Delete individual drop-down options by hovering over the option and clicking the X that displays. Note: Custom field labels and drop-down options must be 50 characters or fewer. Descriptions can have up to 120 characters. Learner entries are restricted to 200 characters or fewer. You can't have more than 200 options for a drop-down field.
AnthonyKarcz
16 days ago Place User Guides
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Reach 360 User Guide
Part of your Articulate 360 Teams subscription, Reach 360 is a fast, frictionless LMS that makes it easy to distribute training. Reach 360 takes the hassle out of the typical LMS experience thanks to simple processes for publishing and sharing courses, a friendly interface learners can access on any device, intuitive reporting, and budget-friendlyactive learner pricing. Check out the video below, then explore the user guide to discover everything Reach 360 has to offer. Reach 360: Get Started Using Reach 360 Reach 360: Manage Activation and Upgrade Learn Reach 360: Manage Your Profile Reach 360: Access Your Training Reach 360: Take and Complete Training Reach 360: How to Search For Content in Courses Reach 360: Browse the Library Analyze Reach 360: View the Analyze Dashboard Reach 360: View Activity Reports Reach 360: View Active Learner Usage Reports Reach 360: View Learner Reports Reach 360: View Group Reports Reach 360: View Course Reports Reach 360: View Question-Level Reports Reach 360: View Learning Path Reports Manage People Reach 360: Understanding User Permissions and Roles Reach 360: Manage Users Reach 360: Manage Groups Reach 360: Manage Self-Registration Reach 360: Manage Groups and Users with Single Sign-On (SSO) Reach 360: Manage Users and Groups via CSV Reach 360: Assign Managers Reach 360: Manage Reporters Manage Training Reach 360: Manage Your Training Settings Reach 360: Publish Training Reach 360: Import Third-Party Training Reach 360: Three Ways to Collect and Organize Content Reach 360: Six Ways to Enroll Learners in Training Reach 360: How To Link Directly to Training Reach 360: Remove Access to Training Reach 360: Manage Your Learning Paths Reach 360: Create and Publish a Learning Path Reach 360: Create and Manage Custom Libraries Reach 360: Create and Manage Certificates Reach 360: Manage Your Topics Manage Account Settings Reach 360: Manage Your Account Settings Reach 360: Manage API Keys Reach 360: Mask Your Account in a Custom Domain Reach 360: An Introduction to Zapier and Reach 360
AnthonyKarcz
26 days ago Place User Guide Series
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Using the Course Reports in Articulate Reach 360

DavidAnderson
2 months ago Place Video Tutorials
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Reach 360: Manage Users and Groups via CSV
Good news, admins! You can import your learners all at once rather than inviting them individually. Just add their information to a CSV file and upload the file to your account. Keep reading to learn more. Get the Import Template Create a CSV File with Your Learners' Information Upload the CSV File to Your Reach 360 Account Manage Group Membership with CSV Step 1 - Get the Import Template To ensure your import is seamless, we recommend using our template. Here’s how to download it. In Reach 360, navigate to Manage > People > Users. Click Import. Click Download our template to download the template. Alternatively, you can create your own, but it’ll need to match the example below. Tip: If you've used our template previously and encountered upload issues, ensure you're using the latest version by downloading a fresh copy. Step 2 - Create a CSV File with Your Learners' Information Now that you have a template, you'll need to create a CSV (comma-delimited) file that lists your learners' information. Note: Only learners can be added via CSV import. You can bulk upload authors and admins in your Articulate 360 Account Management Console. Add learners' first names, last names, email addresses, and groups to a spreadsheet as shown: Then save the spreadsheet as a CSV file. (Excel might warn you that some features won't work in a CSV file and ask you to confirm that you want to keep using this file format. Click Yes.) Here are some tips for working with CSV files: Don’t worry about importing large numbers of learners at once. Keep in mind that, for Reach 360 trials, you can't have more than 250 pending invitations at a time. Reach 360 ignores entries for duplicate and already-registered emails. If you include an email more than once in the spreadsheet or a user on your account is registered with that email, that learner won't receive additional invites, and changes you make in the CSV to their group enrollments won't be updated. The information in the first name, last name, and email address cells can't exceed 50 characters each. The groups cell can have no more than 100 characters. A first name, last name, and email address are required for each entry. The Groups column isn't mandatory. Step 3 - Upload the CSV File to Your Reach 360 Account In Reach 360, navigate to Manage > People > Users. Click Import. Then click Upload CSV file, browse to your CSV file, and click Open. After uploading a CSV file, you’ll see how many learners were imported, along with how many errors (if any) occurred. Click See Details to download an annotated CSV with the import errors. When you click Done, all imported learners will receive an invitation to join your account. You can track their invitations via the Pending tab. If a pending learner is resent an invitation email, they can disregard the duplicate invite. 4. Manage Group Membership with CSV You can also manage your group memberships via CSV. On the Group tab, select a group from the list and click the Import button. To add users, click Upload CSV file, browse to your CSV file, and click Open, just like on the Users tab. If the user doesn't have an account, they'll receive an email invitation.Pending users are added to the group once they accept their invite. If they already have an account, they'll receive an email with information on the training in which they've been automatically enrolled. You can also remove users from the group via the CSV import method. Before you browse for your file, select the Remove all users… option. When the CSV is uploaded, any group members that aren't listed in the file are removed (this doesn't delete them from your Reach 360 account).
AnthonyKarcz
2 months ago Place User Guides
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