Forum Discussion
Storyline: Invalid or Corrupt File
New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes bad and we get the following error message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.".
The file was NOT created in an earlier version of Storyline. We have only ever used SL 360. Our own tech people are working on their end to see if the problem is in our system but wondering if any of you fine people have any ideas or have experienced the same issue and know the fix? Right now, I have lost at least one file unless I can find a way to get it back, which sets me back days and days of work, plus whatever it takes to get this back up and running and my downtime until this gets fixed b/c I sure won't be using SL again until I know it is working properly.
All other file types (pdf, doc, ppt, etc) working great. We all keep our .story files on different drives and different network locations so I tend to think the problem is not with our network - how could multiple network locations go bad all at once for just one file type?
I have put in a ticket with the SL folks. I also made sure my Articulate was fully updated, as well as Windows. I'm at a loss. :(
I'm attaching the original file and curious to know if anyone else can open it or if the error persists.
Thanks for the help!
Help Needed to Recover My File
Hello everyone,
I hope this message finds you well. I am reaching out for assistance with a file I was working on. Unfortunately, I am unable to open the file after finishing my design, and I’m concerned about losing my work.https://drive.google.com/file/d/1bs7r1VLI4RkUjhsQNk7I-bvjHXRqaWgN/view?usp=drive_link
If anyone has any tips or methods for recovering the file, I would greatly appreciate your help.
Thank you in advance for your support!
Best regards,
Hi EliasBishr,
Thanks for reaching out!
I'm sorry to hear you're receiving this error message and I understand how frustrating this can be. I'm happy to help!
I've seen this error when another process or application is accessing the file that you're trying to open. You can try moving the Storyline 360 project file to a local directory on your computer, then re-upload it to the shared drive. We suggest editing your projects on a network drive because this increases the risk of data corruption.
I hope this helps!
The file is on the local device, in my computer not on the network, and it hasn't been shared yet
Can anybody help to retrieve my file
Hello SumitSingh-599d! We can help you retrieve your file! Can you share more about what you're experiencing with the file? Are you seeing an error message?
If you can provide the file, that would be helpful too. You can share it in this discussion or privately in a support case.
Hi Lauren, Hope you are doing well!
The error showing -
Please find the link for the source file as well -
https://drive.google.com/file/d/1MYxTBRYqxbynJ1N6VxT0w0a46bRq7Y2M/view?usp=drive_link
Hi, can anyone also help me?
I need your help. My storyline file is corrupted, and I don't know what to do anymore. I already tried all the ways I could find on the internet and I didnt successfully recover it yet. Can you please also help me with this? Cos this project is DAYS of work :'(
Here's the drive link: https://drive.google.com/file/d/1DFxgeMAJzZmcSh3ocUv2W5euqfDOXkKE/view?usp=sharing
Idk why it doesnt directly upload here.
Thank you so much,
Lexi
sorry your .story file (= .zip file) is corrupt
the most important inner file "story.xml" is complete gone
so it's not possible to repare the file
perhaps you can find in "%appdata%\Articulate\Storyline" a copy of your .story file
articulate: you should fix this 10 year old "corrupt on save"-bug
Hello, can you help me with my file please?
Hey all. I am having the exact same issue except I only work off of my local drive. I have created 20 modules and 19 work and open fine. Randomly this one has become corrupted. It is still showing a size (not zero like above). I have audio recorded directly in so it is essential that I get this file to work. I tried to do what the article said and searched for earlier versions and my computer says there are none. PLEASE HELP
with WinRAR I could repair the .story (=.zip file)
you have to test, whether everything is still working
Jurgen you are a diamond! It seems to be working!
THANK YOU SO MUCH you have saved me HOURS and HOURS of work!
I tried import from file and these errors appear. Can this corruption be fixed in any way?
I have found the auto-backup is not working with the latest Storyline versions.
It's the end of my day and I've just lost my entire day's SL build work because the file has just corrupted.
No auto-backup despite my settings.
I've found the .tmp file and renamed to .story and it's corrupt.
I don't work on a network drive as this is your common reason for corruption.
Can you please fix the auto-save?After trying to look in my C: drive to no avail, I went to my OneDrive and opened a previous version of my file; and thank goodness I was able to download it and save most of my work. Currently doing the happy dance right now. I hope this helps someone too!
Hi Gyöngyi,
I'm happy to hear that the information shared by Joe was helpful to you as well! Please feel free to reach out to us if you run into other issues; we'd be happy to help!
