Review 360 comments not attaching to correct slides

Hi,

Are there steps I can take to resolve comments not attaching to correct slides in Review360? This happens intermittently with several users.

I have several SMEs reviewing Storyline360 courses on the Review360 site. They are  working remotely (on the corporate network, using corporate laptops) and onsite.

Any help would be appreciated. Unfortunately, I can't share the Review link as this content is secured under a regulatory act.

Cheers,

Sandy