Forum Discussion
Peek 360 will not launch on Mac
I downloaded Peek 360 on my Mac, but it will not open from the app store or from Finder.
Hi Zoe,
Thanks so much for reaching out! I see that you've opened a support case and you're working with my colleague Swapnil. You're in great hands!
We'll continue the conversation over in your case.
Have a great day!
I have downloaded peek 360 and it will not open. I cannot access Storyline on my MAC. I have trouble shoot and unble to open, please help!
I'm having the same issue...
Welcome to E-Learning Heroes, Jonathan! ⭐️
If you're still having trouble using Peek 360 on your Mac after downloading the Peek 360 app from the App Store and have signed in successfully from the Peek 360 icon on the Toolbar:
Try a simple restart of the computer to see if that does the trick. If not, connect with us here so we can dig in deeper!
Hi Jill,
I'm sorry to hear you're running into this issue as well! I'll have our team connect with you and see what's causing the hold-up in getting Peek 360 to work! They'll reach out shortly and lend a hand!
I am having the same problem and I downloaded Peek 360, unlocked it as advised, and downloaded parallels desktop which asks to have access to all of my files, downloads, and desktop, and even after that it is still not working. This is beyond frustrating.
Hi Casey,
Thanks for reaching out and sharing that the steps shared above did not help! I've opened a case on your behalf with our support team to take a closer look and figure out what's happening behind the scenes here.
Be on the lookout for a reply soon!
I am having the same issue as everyone else here. I went through the security steps and it still will not open. Help, please!
Hi Dori!
You should be able to access the other applications in the Articulate 360 desktop application.
Do you see the Articulate 360 shortcut on your desktop? Here's what it looks like:
If not, you can search your computer for Articulate 360 and open the app that way. Here's what that looks like in action. Link
I am also having this issue. I can click on the camera at the top and create a new recording, but I can't access the other apps that should have been downloaded, such as Storyline 360. How can I access the other applications?
Hi Gabby,
If you're continuing to have trouble setting up Peek 360, our Support team is happy to help!
For Storyline, Mac users can install it in Parallels Desktop, VMware Fusion, or Apple Boot Camp.
See these best practices for using Articulate software in a virtual environment:
