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NicolasRuys's avatar
NicolasRuys
Community Member
4 years ago

Incomplete screen recording in Peek

Hello,

Since using Peek, we noticed an issue where our screen is not entirely recorded.
Before recording, we always use the option "Full screen", but as shown in the screenshot below, the recorded size is 1916x1076 (while the screen resolution is 1920x1080).

This wouldn't seem very problematic, but when viewing the resulting recording, the screen is clearly cropped, see screenshot of the video below. Here the cropping is most apparent at the underside of the video, where the date in the taskbar is horizontally cut in half.

Our current solution is to wiggle the sliders away from the centre until the dotted lines are no longer visible, demonstrated below for the left side of the screen. But this never works instantly, and a lot of "wiggling" is required until all of the dotted lines are gone.

Has anyone else encountered this, or have a suggestion/solution? This problem occurs on every computer within our organization.

Regards,
Nicolas (editor at die Keure publishing - Bruges, Belgium)