Forum Discussion
Hangs on Cleaning up Temporary Files
Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular proje...
I am having this problem too, but I am only using Notes in the sidebar, not a Menu. It publishes fine if I turn off the Notes, but I really need them for this course. Unchecking using the search box is not an option for me (it's grayed out since I'm not using a Menu).
I am about to submit a case for this but hoping someone here has stumbled onto a different solution.
Hi Monique,
Is your PPTX file a long one? According to the support ticket I have that is still in process, I'm unable to publish on my end possibly because my PPTX file is made up a lot of slides and I was missing some special update for PowerPoint 2016: https://www.articulate.com/support/article/PowerPoint-2016-Crashes-When-Publishing-a-Large-Course-with-Articulate-Presenter. That being said, I did update PowerPoint 2016 and still have the same issue. I'm now on to the next set of troubleshooting steps:
1. Uninstall Studio 360
2. Uninstall Microsoft Office
3. Reboot the machine
4. Install Microsoft Office
5. Install Articulate Studio 360
6. Try to test the application and publish the project locally.
I haven't tried this yet, as uninstalling MS Office is not a quick and easy step to take care of when working on a company work machine. But maybe some of these steps will help you?
Thanks.
-Betsy
