Hello,
I have a project that customer wants to be translate into French, I made a copy of the project and exported .xlif file that I shared with translation company. They sent me back translated .xlif file, but I am not able to upload it again. It keeps on showing 'Processing translation' and nothing happens. There is no error showing either.
Any suggestion for troubleshooting in my case?
Thank you!
Hi Evgenia!
Sorry to hear you are running into an error when uploading the translation.
Since XLIFF files are content-specific, you'll need to make sure you are importing the translated XLIFF file in the content from which you originally exported your XLIFF file. In this case, you should be uploading it to the copy of the project/course.
In addition, make sure there aren't any blank sections or lesson titles in your course. All sections and lesson titles have to have content.
If the issue persists, we'd like to look into this issue closely. Please submit a support case and share the XLIFF file, and we'll reach out to you soon to investigate the issue further.
Have a lovely day!
In the translated XLIFF file, the source language field is probably set to French (this is necessary for the translation agency's software to translate into French). You must change this field back to en-US (for example in Notepad++).
