Compliance training is a vital part of business operations—no matter where your employees are or what kind of device they're using to access training content.
That's one of the many reasons Rise ...
Published 8 years ago
Version 1.0
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Tim you mean that employees take a course, pass the quiz in it - but do not appear as complete\paseed?
We encountered this issue as well.
So some of it was VPN use, but some are employees that are on the same big site as the server is - and still, we can get errors. People send us their screenshots of passing - but they are incomplete in the LMS.
Or in QM we had a recurring error where a selection of the RIGHT answer is feedbacked with INCORRECT. Again, got screenshots of it, and re-checking the source - it is defined correctly.
This is some inherent bug in Articulate products. really frustrating. We have a new LMS that we just launched, and really hope this was the LMS' issue, but not that optimistic about it.
We encountered this issue as well.
So some of it was VPN use, but some are employees that are on the same big site as the server is - and still, we can get errors. People send us their screenshots of passing - but they are incomplete in the LMS.
Or in QM we had a recurring error where a selection of the RIGHT answer is feedbacked with INCORRECT. Again, got screenshots of it, and re-checking the source - it is defined correctly.
This is some inherent bug in Articulate products. really frustrating. We have a new LMS that we just launched, and really hope this was the LMS' issue, but not that optimistic about it.
Efrat yes - that's exactly what I am saying. I've got anecdotal examples from the employee using IE, Firefox, Safari, Chrome, on PC's, IOS and android devices. They all report completing the quiz with a passing score but the module still shows 'in progress' in the LMS. When they try to re-enter the course in the LMS it freezes in the browser, just a white screen. Our problems have been limited to Rise modules - I have another module that's all in SL and have had zero issues. Support in the LMS (and with Articulate) has been unable to replicate the error. It could be something with the client's intranet, but there are cases where the users are logging in on their personal device and still having an issue. We use a cloud based LMS, so you would think it the issue was the customer's intranet we'd be able to tell. All of that to say, I personally have not been able to recreate the error.
I love Articulate products and have been using them for years....but this is a challenge for us.
I love Articulate products and have been using them for years....but this is a challenge for us.
- Hi Tim,
I'm new to all this (training content development in general) but have been using Rise to create various trainings for our company and upload them into our LMS.
Just yesterday I was receiving notice that folks were getting a '0%' completion email even though they've completed the course and received a passing score of 100% on the quiz.
I assumed it was the way in which I was exporting the content to SCORM. I was selecting "Track Using Course Completion" and thought maybe that was where I went wrong.
I've since gone back and adjusted the SCORM export to "Track Using Quiz Results" with a Complete/Incomplete reporting.
I'm assuming your issue is that it's still not working, which I believe is the same boat I'm in.
I guess it's good to know there's company? I may begin troubleshooting with our LMS provider and I had previously assumed it was my wrongdoing.
Anyway, thanks for posting your issue! It's been helpful.- Emily,
Thanks for your reply and the interest. I have seen the exact same thing - the course reporting to the LMS is showing passed - 0%. Initial I had the course set to give credit once the user had viewed all sections of the course - we were delivering/re-delivering information and the score on the knowledge assessment was secondary. (Heresy, I know, lol) I changed that to giving credit once a passing score was received, similar to the way you set it up in your comment. Still get the same thing on the report. This caused a good deal of concern with participants....so we published the report, then replaced all of the passed -% with Passed in the report itself.
It is nice to know that I'm not alone in this - not completely certain where to go next - there are so many variables to the situation. The only thing I've seen consistent (so far) is that the course I authored in SL has not had any issues....and all of the courses authored in Rise have had sporadic, seemingly random failures to give credit. Root cause LMS or Rise??? Not sure. If I find something I'll come back to this thread and try to help :-)- Thanks for following up with me, Tim! It's so strange and, as you noted, seemingly random. I'll do the same in following up if I ever figure it out!
