Blog Post
PiotrPeszko
9 years agoCommunity Member
As a followup to this article I strongly recommend the book: This Is Service Design Thinking. http://thisisservicedesignthinking.com/ and one of the freebies that they share on a website that is called Customer Journey http://files.thisisservicedesignthinking.com/tisdt_cujoca.pdf you can easliy apply this to learning i.e. accessing the course on the LMS.