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Blog Post
CateSheehan
4 years agoCommunity Member
If doing this training as part of a system upgrade/change, reaching out to the IT folks managing UAT scripts is a great resource. I have been able to create simulation tasks from UAT scripts that already mapped out all the critical tasks end users needed to do as well as process flows. You still need your SMEs and other input from all stakeholders, but don't overlook the other departments in your org who may have a lot of info that can save you time!